Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
All defined terms used below shall have the meanings set forth in ourTerms of service.
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Volkl Tennis Canada is not responsible for any taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Volkl Tennis Canada is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Customers may return items within 30 days from the day of purchase when all subsequent criteria are met:
Items must be returned in their original package without any damage to the package.
Products must come back with their original labels.
Customers must pay for the shipping fees and contact Volkl Tennis Canada for the shipping address.
At the purchase of a racquet, your grip size may be unavailable. However, Volkl Tennis Canada reserves the right to change the pallet system to put the exact grip size that you want. This process is the same as the original manufacturing process and guarantees that you won't have any problems with your grip.
Bare in mind that the pallet change must be done by Volkl Tennis Canada for the guarantee to apply.
Free delivery on orders over $100
Take advantage of the free delivery option everywhere in Canada.
30 day money back guaranty
Visit this page to see all the details about our money back guaranty.
We proud ourselves in answering customer inquiries within the first 24 hours.
Stay in peace knowing that all your personal information is safely stored.